Question: What products do you sell at Wazih.com.bd?
Answer: We offer a wide range of premium fragrance products, including:
- Perfumes
- Attars
- Air Fresheners
- Deodorants
- Bukhoor
- And more, all designed to enhance your daily fragrance experience.
Question: How do I place an order on Wazih.com.bd?
Answer: To place an order:
- Browse our product categories.
- Select your desired products and add them to your cart.
- Proceed to checkout, fill in your shipping details, and choose a payment method.
- Confirm and complete your order.
Question: What payment methods do you accept?
Answer: We accept the following payment methods:
- Debit/Credit Cards
- Mobile Banking (bKash, Nagad, Rocket, etc.)
- Bank Transfers (if applicable)
Question: How can I track my order?
Answer: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our carrier’s website or through our support team.
Question: Do you offer international shipping?
Answer: Currently, we only offer shipping within Bangladesh. We are working on expanding our services to include international delivery in the future.
Question: How long will it take to receive my order?
Answer: Our standard delivery time is 3-7 business days. Please note that delivery times may vary based on your location and the shipping method selected at checkout.
Question: Can I cancel or modify my order?
Answer: Orders can be canceled or modified within 24 hours of placing them. To make any changes, please get in touch with our customer support team as soon as possible. Once an order is shipped, we are unable to make changes or cancellations.
Question: What is your return and refund policy?
Answer: We accept returns and offer refunds for damaged or defective products within 7 days of receipt. For more details, please refer to our Return & Refund Policy.
Question: How do I return a product?
Answer: To return a product:
- Contact our customer service team to initiate the return process.
- Provide your order number and reason for return.
- Once approved, send the product back in its original packaging to our return address.
Please ensure that the product is in unused and undamaged condition.
Question: Do you offer gift cards?
Answer: Currently, we do not offer gift cards, but we are considering adding this feature in the future. Stay tuned for updates!
Question: Are the perfumes and other products authentic?
Answer: Yes, we only sell genuine and authentic products. We source our perfumes, attars, and other fragrance items from trusted suppliers and manufacturers to ensure the highest quality.
Question: How can I contact customer support?
Answer: If you have any questions or concerns, you can reach out to our customer support team:
- Email: wazihpremium@gmail.com
- Phone: 01968500400
- Live Chat: WhatsApp chat is available on our website during business hours
Question: Do you offer discounts or promotions?
Answer: Yes, we occasionally offer discounts and promotions. Be sure to subscribe to our newsletter to receive exclusive offers and updates.
Question: Do you offer gift-wrapping services?
Answer: At this time, we do not offer gift-wrapping services, but we may offer this option in the future.
Question: How do I reset my password?
Answer: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password.