Thank you for shopping at Wazih.com.bd. We strive to provide our customers with the best quality products. If you are not satisfied with your purchase, we offer a hassle-free return policy for eligible items.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Damaged or Defective Products: If the product you received is damaged, defective, or broken, you may return it within 7 days of receiving your order.
- Incorrect Product Received: If you received the wrong item, we will gladly exchange it for the correct one.
- Unused Products: Products must be in their original condition, unopened, and unused. Products that have been opened or used are not eligible for return unless they are damaged or defective.
- Packaging: The product must be returned with all original packaging, including boxes, manuals, and other accessories.
Non-Returnable Items
The following items are not eligible for return:
- Perfumes, attars, and other fragrance products that have been opened or used.
- Products marked as “final sale” or “non-returnable” on the product page.
- Custom or personalized items.
How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Us: Reach out to our customer service team within 7 days of receiving the product. You can contact us via:
- Email: wazihpremium@gmail.com
- Phone: 01968500400
- Provide Details: Include your order number, the item you wish to return, and a brief description of the reason for the return.
- Return Authorization: Once we receive your return request, we will provide you with a Return Authorization Number and instructions on how to send the product back.
- Shipping the Item: Return the item to the address provided by our customer service team. The product must be returned in its original packaging, unused, and undamaged. Customers are responsible for the return shipping cost unless the return is due to a defective or incorrect product.
Refunds
Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note:
- Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
- If the item is not in its original condition or is damaged due to misuse, we reserve the right to reject the return and may not issue a refund.
Exchanges
If you received a defective or incorrect item and would prefer an exchange instead of a refund, we will process the exchange at no additional charge. Please contact our customer service team for further instructions on how to proceed.
Shipping Costs
- For Returns: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
- For Exchanges: If you’re exchanging an item due to damage or incorrect delivery, we will cover the shipping costs for the new product to be sent to you.
- Original Shipping Fees: Shipping fees are non-refundable.
Damaged or Lost Items During Return Shipping
We recommend using a trackable shipping service or purchasing shipping insurance when returning items. Wazih.com.bd is not responsible for items lost or damaged during return shipping.
Contact Us
For any questions or concerns regarding returns, please reach out to us:
- Email: wazihpremium@gmail.com
- Phone: 01968500400